RETURNS & REFUND POLICY

Returns Policy

  1. Return Eligibility
    Customers can return items only if they meet the return eligibility criteria specified in our policy.

  2. Timeframe for Returns
    Returns must be requested within 14 days of receiving the shipment.

  3. Condition of Items
    Returned items must be in their original condition, unused, and in original packaging.

  4. Non-Returnable Items
    Certain items such as customized products, perishable goods, and hazardous materials are non-returnable.

  5. Return Shipping Costs
    Customers are responsible for return shipping costs unless the return is due to an error on our part.

  6. Return Process
    To initiate a return, customers must contact our support team for a Return Authorization Number.

  7. Inspection of Returns
    All returned items will be inspected before processing refunds or replacements.

  8. Exchanges
    In certain cases, customers may opt for an exchange instead of a refund.

Refund Policy

  1. Refund Processing Time
    Refunds are processed within 5-10 business days after the return has been approved.

  2. Method of Refund
    Refunds are issued through the original payment method used during purchase.

  3. Partial Refunds
    In some cases, only partial refunds may be granted if items show signs of use or damage.

  4. Refund for Shipping Fees
    Original shipping fees are non-refundable unless the return is due to our error.

  5. Delayed or Missing Refunds
    If a refund is not received within the expected timeframe, customers should check with their bank or payment provider.

  6. Refund Denial
    We reserve the right to deny refunds if the returned items do not meet our return policy criteria.

  7. Refund Confirmation
    Customers will receive an email confirmation once the refund has been processed.